• info [at] mitchambellecoaches.co.uk
  • 0208 648 1590

Privacy Policy

Introduction

Mitcham Belle Coaches (“MBC”, “we”, “us”, or “our”) is strongly committed to protecting personal data.  This privacy statement describes why and how we collect and use personal data and provides information about individuals’ rights.  It applies to personal data provided to us, both by individuals themselves or by others.  We may use personal data provided to us for any of the purposes described in this privacy statement or as otherwise stated at the point of collection.

Personal data is any information relating to an identified or identifiable living person. MBC processes personal data for numerous purposes, and the means of collection, lawful basis of processing, use, disclosure, and retention periods for each purpose may differ.  

When collecting and using personal data, our policy is to be transparent about why and how we process personal data.  To find out more about our specific processing activities, please go to the relevant sections of this statement.  

Our processing activities

  • Business contacts
  • Personal clients and Individuals who use our services
  • Individuals whose personal data we obtain in connection with providing professional services to our clients
  • Recruitment applicants and employees
  • Suppliers (including subcontractors and individuals associated with our suppliers and subcontractors)
  • Visitors to our offices
  • Visitors to our website

Security

We take the security of all the data we hold very seriously.  We adhere to internationally recognised security standards and our information security management system relating to client confidential data is independently certified as complying with the requirements of ISO/IEC 27001: 2013.  We have a framework of policies, procedures, and training in place covering data protection, confidentiality and security and regularly review the appropriateness of the measures we have in place to keep the data we hold secure.

When and how we share personal data and locations of processing

We will only share personal data with others when we are legally permitted to do so.  When we share data with others, we put contractual arrangements and security mechanisms in place to protect the data and to comply with our data protection, confidentiality and security standards.

On occasion, we use third parties to help us run our business.  As a result, personal data may be transferred. This includes a contact name and journey details.   

Third party organisations that provide applications/functionality, data processing or IT services to us

We use third parties to support us in providing our services and to help provide, run and manage our internal IT systems.  For example, providers of information technology,cloud-based software as a service provider, identity management, website hosting and management, data analysis, data back-up, security and storage services.  The servers powering and facilitating that cloud infrastructure are located in secure data centres around the world, and personal data may be stored in any one of them.

Changes to this privacy statement

We recognise that transparency is an ongoing responsibility, so we will keep this privacy statement under regular review.

This privacy statement was last updated on 11th May 2018

Data controller and contact information

The data controller is Mitcham Belle Coaches (the limited company is registered in England under Legg’s Travel. with its registered address at Registered Office: The Courtyard, Pennyfarthing House, 562 Brighton Rd, South Croydon, CR2 6AW Registered in England No. 4236034

If you have any questions about this privacy statement or how and why we process personal data, please contact us at:

Data Protection Officer
Mitcham Belle Coaches
156 Beddington Lane
Croydon
CR0 4TE

gdpr [at] mitchambellecoaches.co.uk
Telephone Number:  0208 648 1590

Individuals’ rights and how to exercise them

Individuals have certain rights over their personal data and data controllers are responsible for fulfilling these rights.  Where we decide how and why personal data is processed, we are a data controller and include further information about the rights that individuals have and how to exercise them below.

Access to personal data

You have a right of access to personal data held by us as a data controller.  This right may be exercised by emailing us at Mitcham Belle Coaches .  We may charge for a request for access in accordance with applicable law.  We will aim to respond to any requests for information promptly, and in any event within the legally required time limits (currently 40 days).

Amendment of personal data

To update personal data submitted to us, you may email us at Mitcham Belle Coaches .

When practically possible, once we are informed that any personal data processed by us is no longer accurate, we will make corrections (where appropriate) based on your updated information.

Withdrawal of consent

Where we process personal data based on consent, individuals have a right to withdraw consent at any time.    To withdraw consent to our processing of your personal data please email us at Mitcham Belle Coaches. or, to stop receiving an email from a MBC marketing list, please click on the unsubscribe link in the relevant email received from us.  

Other data subject rights

This privacy statement is intended to provide information about what personal data we collect about you and how it is used.  As well as rights of access and amendment referred to above, individuals may have other rights in relation to the personal data we hold, such as a right to erasure/deletion, to restrict or object to our processing of personal data and the right to data portability.  Some of these rights will only be available from 25 May 2018.  

If you wish to exercise any of these rights, please send an email to gdpr [at] mitchambellecoaches.co.uk

Complaint

We hope that you won’t ever need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint to info [at] mitchambellecoaches.co.uk.   We will look into and respond to any complaints we receive.

You also have the right to lodge a complaint with the Information Commissioner's Office (“ICO”) (the UK data protection regulator).  For further information on your rights and how to complain to the ICO, please refer to the ICO website.​